If you are an existing customer, please check your email for directions to manage your site going forward. Thanks.

Frequently Asked Questions

Browse our detailed frequently asked questions below, search the knowledge base or post your own questions for the ThemeCloud Support team. We're here to help you be successful.

  • How do I change my theme?

    It's simple. Once you're setup with your new ThemeCloud account, you can login and browse our themes. You can switch themes at any point, plus it's free to do so!

  • What is the refund policy?

    ThemeCloud offers a thirty (30) day money back guarantee on all basic plans and support fees paid for the theme if you cancel within the first thirty (30) days of the initial term.

    Refunds will be provided for add on products or services only within forty eight (48) hours following your purchase. Domain registration and renewal fees are final and are not eligible for a refund.

    To learn more about our refund policy, read more here.

  • If I change my theme, what will happen to my site?

    With ThemeCloud sites being built on top of the powerful WordPress platform all of your content, images and all hard work will never be erased. It's just simply a matter of setting up your new theme to look like you want. You will need to configure and setup the new theme.

    This can be time consuming so luckily we've created a service to help you out. If you'd rather save yourself the time, have one of our WordPress experts do all the heavy lifting. Learn more.

  • Are all themes mobile friendly?

    Absolutely! Every single one of our themes come with 100% responsive mobile-friendly design. Whether it's an iPad, iPhone, Android, your site will look beautiful on any device.

  • What is WordPress?

    WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins and widgets and themes, WordPress is limited only by your imagination.

    With 25% market share online, WordPress is in other words use by 1 out of every 4 websites. With millions of sites launching everyday you can use WordPress as your blogging platform, for your business site or to even sell online. The possibilities are endless.

    With ThemeCloud we use this platform to power your site. Our technology makes its easier to get up and running within minutes. 

  • Can I setup custom email?

    Of course. This feature is not publicly available but you can email our support staff at any time and we can enable it. Once it is activated, you can expect it to be amazing and free with any plan.