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Privacy Policy


    We're committed to ensuring that we respect and protect our customers' privacy.

    This Privacy Policy describes what personal information of our subscribers (“Subscribers”) and visitors (“Visitors”) (collectively, “Users”) is collected and how and when it might be used or shared by ThemeCloud.


    ThemeCloud provides a variety of web presence solutions and related services (the “Services”). ThemeCloud is a part of The Endurance International Group, Inc. (“Endurance”). To learn more about the Endurance corporate family, click here.

    The Services offered by ThemeCloud are hosted on servers located in the United States (U.S.) unless otherwise expressly provided. By using the Services, you freely and specifically give ThemeCloud your consent to export your information and data to the U.S.


    We collect information in different ways from Users who utilize our Services, or the network of websites accessible through our services.

    Non-Personally Identifying Information. ThemeCloud collects non-personally-identifying information including the browser type, language preference, referring site, and the date and time of each visit to the ThemeCloud website.

    Personally Identifying Information. The amount and type of information that ThemeCloud gathers depends on the nature of the interaction with the User. For example, we ask Visitors who choose to signup for our newsletter for their name and email address while Subscribers are asked to provide additional information to process their purchases. ThemeCloud may ask Subscribers to provide additional information beyond what was requested during their initial purchase if it is deemed necessary by ThemeCloud. ThemeCloud does not disclose personally-identifying information other than as described herein.

    Aggregated Statistics. ThemeCloud may collect statistics about the behavior of Users. For example, ThemeCloud may collect the number of emails sent per month through the Services.


    We use the information we collect to provide the Services and as discussed in this section.

    Non-Personally Identifying Information. ThemeCloud’s purpose in collecting non-personally identifying information is to better understand how Visitors use the ThemeCloud website. ThemeCloud may use aggregated and non-identifying information to promote advertisements that appear on the ThemeCloud website and in connection with the Services.

    Personally Identifying Information. The information collected from Subscribers is used to manage each Subscriber's account and to promote other products or services that we believe may be of interest to Subscriber. We may also generate aggregate profiles from information that Subscribers provide during registration.

    Emails. If you have provided ThemeCloud with your email address, ThemeCloud may occasionally send you emails to tell you about new products or services, solicit your feedback, inform you of an outage or interruption in service, or just to keep you up to date with what's going on with ThemeCloud and our products and services. If you send us a support request, we reserve the right to remove all personally identifiable information and publish such request on our website to help us support other Users.

    Passive Information. Passively collected information, such as information collected from or about your device including through the placement of cookies or other tracking technologies (as mentioned below) is used to provide a customized experience as you use the Services.


    We may share personal information with the Company's other fully or partially-owned entities and brands to improve or offer new products or services that we believe may be of interest to our Users. We may also share personal information when we believe that such disclosure is required by law, to deliver a product or service, or as described below.

    Non-Personally Identifying Information. ThemeCloud may release non-personally-identifying information in the aggregate. e.g., by publishing a report on trends in the usage of its website.

    Personal Identifying Information. ThemeCloud discloses personally-identifying information only to those of its employees, contractors and affiliated organizations that: (i) need to know such information in order to process it on ThemeCloud's behalf in order to provide the Services, and (ii) have agreed to keep such information confidential. ThemeCloud will not rent or sell personally-identifying information to anyone.

    Aggregated Statistics. ThemeCloud may display this information publicly or provide it to others. However, ThemeCloud does not disclose personally-identifying information other than as described herein.

    Law Enforcement and Special Cases. ThemeCloud or our service providers, may disclose personal information about Users, or information regarding your use of the Services in response to governmental or legal requests (such as to a subpoena, search warrant, or court order), or as otherwise required to comply with applicable laws. We may also disclose information that is necessary to identify, contact, or bring legal action against a party that threatens us, our systems or our Users (for example, to prevent a Distributed Denial of Service, or DDoS, attack).

    Sale of Business. If the Company is involved in a merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings, you will be notified via email and/or a prominent notice on our website of any such change in ownership or use of your personal information as well as any choices you may have regarding your personal information.

    Domain Registration. In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, the contact information you provide to register a domain name ("Domain Name Registration Information") has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. At times, Subscribers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from us and we do not control the use of WHOIS information by third parties. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.


    A "cookie" is a small data file that can be placed on your hard drive when you visit certain websites or open certain emails. ThemeCloud uses cookies to help ThemeCloud identify and track visitors, their usage of ThemeCloud’s website, and their website access preferences. More specifically, we use different types of cookies for different purposes: (i) "required cookies" are necessary for our website to work properly, (ii) "performance cookies" allow us to analyze how Visitors use our website so we can measure and improve the performance of our website, (iii) "functional cookies" allow us to remember choices you may have made on our website, and (iv) "advertising cookies" are used to present ads that are relevant to your interests. We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns. We may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of our website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (i.e., contact) information. However, advertisers and partners may also use their own cookies. We do not control use of these cookies and are not responsible for information collected through them.


    Unsubscribe/Opt-out. When you become a Subscriber you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through ThemeCloud and/or in conjunction with our partners. To unsubscribe from ThemeCloud newsletters and promotional mailings, please update your preferences or email support (support@themecloud.com) with your request. You may also unsubscribe through the links provided in promotional email messages sent by us or our partners/affiliates.

    How to access or modify your information. We allow you to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information we have in our custody or control by accessing your personal profile in your account or by contacting support via email. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can contact ThemeCloud support by email at support@themecloud.com.


    We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices. You can find when this Privacy Policy was last updated at the bottom of this page.

    If you have any questions about this Privacy Policy or the practices described herein, you may contact: Legal, ThemeCloud, support@themecloud.com.

    Last modified on November 6, 2015